At Cape Fear Water Solutions, we are committed to providing quality products and excellent customer service. Due to the specialized nature of our products, the following policies apply to all purchases.

 

Returns

Eligible products may be returned within thirty (30) days of delivery, provided they meet the following conditions:

• Product is unused and uninstalled.

• Product remains in its original packaging.

• Product is in resalable condition.

• Proof of purchase is provided.

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All returns require prior authorization from Cape Fear Water Solutions.

 

Non-Returnable Items

The following items are non-returnable unless received damaged or defective:

• Wastewater treatment chemicals

• Opened chemical containers

• Special-order products

• Custom-engineered systems

• Tanks and bulk storage equipment

• Installed or used pumps and parts

• Electrical components

• Clearance or discontinued items

 

Damaged or Defective Products

Customers must inspect all shipments upon receipt. Any damage, shortages, or defects must be reported within five (5) business days of delivery.

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Photos of damaged products and packaging may be required to process claims.

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Refunds

Approved refunds will be issued to the original payment method after inspection of the returned product.

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Original shipping charges are non-refundable unless the return is the result of our error.

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Order Cancellations

Standard stock orders may be canceled before shipment.

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Special-order products, custom systems, chemical orders, and engineered equipment cannot be canceled once procurement, manufacturing, or processing has begun.